HAVANA, Oct. 8 (Havana Times) With home Internet service unavailable to Cubans and public WiFi hot spots prohibitive in cost for the average worker/professional, ETECSA announces that it will now allow people in other countries to pay for Cubans’ Internet use, reported Progreso Semanal.
At 10 CUC (11.50 USD) relatives and friends can facilitate five hours of a Cuban’s browsing or family communications with the outside world, notes ETECSA, which said the service takes effect on October 6 at the website
To receive the gift, the Cuban on the island must have a permanent Nauta account with ETECSA. Such accounts, available by contract, are valid for 330 days and can also be reactivated by depositing funds at any commercial ETECSA office.
To effect the payment, continues the note, you must enter the access data of the user’s account, for example, email@example.com or firstname.lastname@example.org as appropriate.
The amount to be deposited abroad must be equivalent to the fee in CUC specified at www.ding.com
Any complaints must be addressed directly to the service provider, or at www.ding.com, which is the service provider that deals directly with the customer.
Before purchasing credit for users in Cuba, customers should confirm their permanent NAUTA account details, including the domain (email@example.com or firstname.lastname@example.org, as applicable). The transaction is irreversible and there are no refunds for customer errors.
In response to common questions, ETECSA replies as follows:
1 How does this new way of purchasing credit work?
Credit for permanent NAUTA accounts can now be purchased from abroad through www.ding.com. The customer must purchase a minimum of 10 CUC of credit, making sure they have the correct user and domain details (email@example.com or firstname.lastname@example.org). Please be advised that the transaction is irreversible and there are no refunds for customer errors.
2 Are there credit purchase limits?
A minimum purchase of 10 CUC is established. The top limit may depend on the conditions established by the provider through which the service is offered.
3 Who may benefit from this service?
Users who hold permanent NAUTA accounts.
4 What are permanent accounts?
Permanent accounts are those that offer:
Internet browsing and international email services (email@example.com)
National Intranet browsing and international email services (firstname.lastname@example.org)
5 Can this service be accessed in Cuba?
The service can be accessed through the vendor’s page (www.ding.com), using international credit or debit cards, as applicable.
6 What websites offer this service?
Currently, only www.ding.com. You may access this page through ETECSA’s web site (www.etecsa.cu, on the main page where it says credit purchases (sitios de recarga).
7 How is credit for permanent NAUTA accounts purchased?
You may purchase credit for a permanent account at an ETECSA office, by making a minimum direct credit purchase of 0.50 CUC, or purchase a pre-paid NAUTA card and add credit to the account through the NAUTA user portal.
Now, credit for your permanent NAUTA account can also be purchased through www.ding.com, which sets a minimum purchase of 10 CUC. This site can also be accessed through the ETECSA website (www.etecsa.cu).
8 How does a user in Cuba know that credit for their account has been purchased?
Through a notification made by the relative or friend who purchased the credit abroad.
You can consult your balance at the NAUTA user portal (http://portal.nauta.cu/)
Users in Cuba can also call 118 (ETECSA’s Commercial Information Line).
9 Does credit purchased abroad extend the validity of the account?
Yes. As of the date that credit for your account is purchased abroad, you will have 330 active account days and 30 additional days to purchase new credit.